Cloud Reliability Analyst (L2) - Remote from Bali

Join Epicor as a Cloud Reliability Analyst (L2) and play a pivotal role in ensuring the seamless operation of our cloud infrastructure. Based in the vibrant and dynamic locations of Bali, you will provide expert-level support to resolve escalated incidents, optimize performance, and ensure the reliability of our cloud services. This role is perfect for professionals seeking to leverage their expertise in cloud technologies to drive operational excellence in a dynamic and innovative environment.

As a Cloud Reliability Analyst (L2) at Epicor, you will be part of a team that monitors, maintains, and improves the reliability of our cloud infrastructure. You will work closely with our cloud engineers and other stakeholders to ensure that our cloud services are always available and performant. This role offers the opportunity to work with cutting-edge technologies such as AWS, Azure, and Google Cloud Platform, and to collaborate with a diverse team of professionals from around the world.

📋 Tanggung Jawab Pekerjaan

• Provide expert-level support to resolve escalated incidents and outages in our cloud infrastructure.
• Monitor and optimize the performance of our cloud services to ensure high availability and reliability.
• Collaborate with cloud engineers and other stakeholders to identify and implement improvements to our cloud infrastructure.
• Work with cutting-edge technologies such as AWS, Azure, and Google Cloud Platform to ensure the reliability of our cloud services.
• Develop and maintain documentation for our cloud infrastructure to ensure that it is well-documented and easy to understand.
• Participate in on-call rotations to ensure that our cloud services are always available and performant.
• Stay up-to-date with the latest trends and best practices in cloud reliability to ensure that our cloud infrastructure is always up-to-date and secure.
• Provide training and mentorship to junior team members to ensure that they are well-prepared to take on the challenges of cloud reliability.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in cloud reliability, with a strong focus on AWS, Azure, or Google Cloud Platform.
• Certifications such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or Microsoft Certified: Azure Solutions Architect Expert are a plus.
• Strong understanding of cloud infrastructure, including virtualization, networking, and storage.
• Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK Stack.
• Experience with configuration management tools such as Ansible, Puppet, or Chef.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

🛠️ Keahlian

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